Billing Terms & Conditions

Effective Date: November 6, 2025
Company: Ouzack LLC

1. Secure Payments & Data Protection

At Ouzack Medical, your online security is our top priority. We use industry-leading security technologies to ensure that your personal and payment information remains protected at all times.

128-Bit SSL Encryption (Secure Checkout)

All transactions processed through OuzackMedical.com are protected by 128-bit Secure Sockets Layer (SSL) encryption.
This ensures that:

  • Credit card details
  • Personal information
  • Account login data

are securely encrypted during transmission and cannot be accessed by unauthorized parties.

Look for the padlock symbol in your browser and “https” in the URL to confirm a secure connection.

2. Payment Methods Accepted

We offer a variety of secure and convenient payment options:

  • Amazon
  • Apple Pay
  • Shop Pay
  • PayPal
  • Google Pay
  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Elo
  • UnionPay
  • Diners Club

All payments are processed securely through trusted payment gateways.

3. Billing Currency

All product prices on OuzackMedical.com are displayed and charged in USD ($) unless otherwise specified. Currency conversion fees (if applicable) are determined by your bank or card provider.

4. Taxes, Duties & Additional Charges

United States Orders

All prices are displayed tax-free. At this time, no sales tax is collected on any orders.

5. PCI DSS Compliance

We follow PCI DSS (Payment Card Industry Data Security Standards) to ensure that your payment details are processed, stored, and transmitted securely.

This means:

  • We never store full credit card numbers
  • We cannot view your full card information
  • Our payment processors manage card security using advanced fraud protection protocols

6. Your Payment Information

For your privacy and security:

  • We cannot see your complete card number
  • We cannot access your CVV code
  • We only see the last four digits of your card for order verification
  • Billing name, address, and contact details are visible only for processing your order

We do not rent, sell, or share your payment information with third parties, except as required to complete your transaction or comply with legal obligations.

7. Order Verification & Fraud Prevention

To protect our customers and business, orders may undergo additional verification if flagged as high-risk or unusual.
This may involve:

  • Confirming billing information
  • Requesting additional identification
  • Verifying email or phone number

Orders that cannot be verified may be canceled and refunded.

8. Payment Declines & Authorization Holds

Your bank or payment provider may place an authorization hold when you submit payment.
Common reasons for payment declines:

  • Incorrect card details
  • Insufficient funds
  • Card not enabled for international or online purchases
  • Bank security protocols blocking the transaction

If your payment is declined, please contact your bank or try a different payment method.

9. Refunds & Billing Adjustments

Approved refunds will be issued to the original payment method used at checkout.
Processing time depends on:

  • Bank policies
  • Card issuer timelines
  • PayPal or Shop Pay transfer times

We process approved refunds within 7 business days of receipt and inspection. Your bank or card issuer may take an additional 3–10 business days to post the credit. Refer to our Refund & Return Policy for details on approved cases.

10. Contact Information

If you have any questions about billing, payment security, or order processing, please contact us:

Website Name: Ouzack Medical
Company Name: Ouzack LLC
Address: 30 N Gould St, Sheridan, WY 82801, USA
EIN: 98-1888909
Email: support@ouzackmedical.com
Phone: +1 (844) 703-4433
Contact Form: Here

Customer service hours:
Monday – Friday: 9:00 AM–5:00 PM EST
We typically respond to emails within 12 - 24 business hours.