Condition Upon Delivery
OUZACK Medical works with every customer to ensure that all equipment arrives in like-new, fully functional condition. We partner with reliable logistics providers and use specialized packaging for safe transportation of high-value equipment.
Damage in Transit
If your equipment is damaged during shipping, we will file a claim with our carrier on your behalf. Depending on the extent of damage, we will either replace the equipment or provide a full refund.
Defects After Delivery or Initial Use
Your purchase is protected under the manufacturer's warranty. If your equipment exhibits defects after delivery or initial use, we will coordinate with the manufacturer to provide the necessary support, including parts replacement, labor, or full equipment replacement as warranted.
Support and Assistance
Our team is here to help throughout the warranty process. Contact us at support@ouzackmedical.com to report any damage, defects, or warranty claims. We'll guide you through the process and ensure your equipment is functioning as intended.