Effective Date: November 19, 2025
At OUZACK Medical, we understand that circumstances can change. This Cancellation Policy explains when and how orders may be cancelled, and how cancellation eligibility differs based on product type and manufacturer rules.
For cancellation requests, contact: support@ouzackmedical.com
1. Cancellations Within 24 Hours of Payment
Any order can be cancelled within the first 24 hours after payment.
To cancel your order, email: support@ouzackmedical.com
Include:
- Your full name
- Order number
- Reason for cancellation (optional)
You will receive confirmation once your order is cancelled.
2. Cancellations After 24 Hours
Most orders can still be cancelled after 24 hours as long as the item has not shipped.
- If your order has not shipped, cancellation may be approved.
- If your order has shipped or has tracking assigned, it cannot be cancelled.
In this case, the order must follow our Return & Refund Policy.
3. Brand-Specific Cancellation Rules
3.1 OxyNova – NON-CANCELLABLE AFTER PROCESSING
Once an OxyNova order is submitted for processing, it cannot be cancelled.
This brand is strictly final sale.
3.2 OxyRevo – NON-CANCELLABLE AFTER PROCESSING
After processing begins, OxyRevo orders cannot be cancelled.
This brand is also final sale.
3.3 OxyHealth – CANCELLATIONS NOT MANAGED BY OUZACK
OUZACK Medical does not ship or manage cancellations for OxyHealth orders.
All cancellations must be handled directly with OxyHealth, according to their official policy.
3.4 OxyAir – Cancellable ONLY if processing has not begun
If the order has not been processed or prepared for shipment, cancellation may be possible.
Once processing or manufacturer handoff begins, cancellations may not be allowed.
3.5 Airvida – Allowed Before Shipment
Airvida orders can typically be cancelled before they ship.
After shipment, the return must follow Airvida’s 30-day unused return policy.
4. Custom & Made-to-Order Equipment
Custom-built and made-to-order products cannot be cancelled after 24 hours.
This includes:
- Built-to-specification chambers
- Custom-sized or configured units
- Any item marked as “Custom Order,” “Built to Order,” or “Made to Order”
These items begin production quickly and cannot be stopped once in progress.
5. Cancellation Fees
A 5% cancellation fee may apply if:
- Your order value exceeds $1,000, or
- You have multiple cancellations on your account
This fee covers administrative, processing, and logistics costs associated with high-value medical equipment.
6. Orders That Cannot Be Cancelled
The following orders cannot be cancelled:
- Any order that has already shipped
- Orders with a tracking number assigned
- OxyNova orders (after processing)
- OxyRevo orders (after processing)
- OxyHealth orders (all cancellation requests must be handled by OxyHealth)
- Custom-built or made-to-order equipment after 24 hours
7. How to Request a Cancellation
To cancel your order, email: support@ouzackmedical.com
Include:
- Your name
- Order number
- Reason for cancellation
Our team will confirm whether your order is still eligible.
8. Contact Us
If you have questions about cancellation eligibility, please contact us before placing your order.
Website Name: Ouzack Medical
Company Name: Ouzack LLC
Address:30 N Gould St, Sheridan, WY 82801, USA
EIN: 98-1888909
Email: support@ouzackmedical.com
Phone: +1 (844) 703-4433
Contact Form: Here
Customer service hours:
Monday – Friday: 9:00 AM–5:00 PM EST
We typically respond to emails within 12 - 24 business hours.